Hannah Barnes
About Hannah Barnes
Hannah Barnes serves as the Product Support Team Lead at Acumatica, where she has worked since 2023. With over 20 years of experience in customer support within software project implementation, she emphasizes customer satisfaction and has contributed to the design of collaborative support structures.
Current Role at Acumatica
Hannah Barnes serves as the Product Support Team Lead at Acumatica, a position she has held since 2023. In this role, she emphasizes customer satisfaction and implements best practices to enhance support services. Her leadership focuses on developing collaborative support structures that foster teamwork among team members. Prior to her current position, she worked as a Senior Product Support Specialist at Acumatica since 2019, where she honed her skills in effective communication, troubleshooting, and custom software solution development.
Previous Experience at Acumatica
Hannah Barnes initially joined Acumatica in 2019 as a Product Support Specialist for a brief period of one month in Westerville, Ohio. During this time, she began to develop her expertise in customer support within the software project implementation environment. Her early experience at Acumatica laid the groundwork for her subsequent roles and responsibilities in the company.
Education and Expertise
Hannah Barnes earned a Bachelor of Arts (B.A.) in Psychology from The Ohio State University, where she studied from 1995 to 1999. This educational background contributes to her strong customer support skills, which she has developed over more than 20 years in the software project implementation sector. Her expertise includes product rollout management and end-to-end testing, which are critical components of her current role.
Customer Support Skills
With over 20 years of experience, Hannah Barnes has developed a robust set of customer support skills tailored to the software project implementation environment. She excels in effective communication, which is essential during project implementation and troubleshooting. Her focus on customer satisfaction drives her efforts to create and maintain high-quality support services.
Support Structure Development
In her current role, Hannah Barnes has contributed to the design of new support structures that prioritize collaboration and teamwork. This initiative aims to enhance the efficiency and effectiveness of the support team, ensuring that customer needs are met promptly and effectively. Her efforts reflect a commitment to continuous improvement in support services.