Jean Paul Gomes, 2 MSc, MBA
About Jean Paul Gomes, 2 MSc, MBA
Jean Paul Gomes is a Customer Success Chief at Acumatica with extensive experience in corporate strategy and business development across various technology companies. He has held significant roles at Microsoft, Sitecore, and Dun & Bradstreet, and has a strong academic background with multiple master's degrees, including an MBA in Strategic Management.
Current Role at Acumatica
Jean Paul Gomes serves as the Customer Success Chief at Acumatica, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His leadership aims to optimize customer experiences and drive engagement across various platforms. Gomes' extensive background in customer success strategies contributes to Acumatica's mission of providing robust cloud-based solutions.
Previous Experience at Dun & Bradstreet
Prior to his current role, Gomes worked at Dun & Bradstreet as Channel Chief for Lattice Engines from 2017 to 2020. During his tenure, he was involved in corporate and business development efforts following the acquisition of Lattice Engines by Dun & Bradstreet in July 2019. His experience in this role contributed to the integration of innovative strategies within the company.
Educational Background and Expertise
Gomes holds multiple advanced degrees, including an MBA in Strategic Management from TBS Education and an Executive Master's Degree from HEC Paris. He also completed a Master of Science in Technology and Management at CentraleSupélec. His educational background equips him with a strong foundation in both technical and managerial aspects, enhancing his effectiveness in various leadership roles.
Achievements in Customer Success and Business Development
Gomes has engineered significant transformations in customer success initiatives, including the creation of a program that served over 17,000 customers and activated more than 4,500 partners globally. He has successfully managed a business portfolio valued at up to $1.2 billion and led corporate strategies that resulted in substantial revenue growth, including growing a new product from $0 to $91 million in three years.
Leadership Roles in Technology Companies
Throughout his career, Gomes has held various leadership positions in notable technology companies. He served as Sr. Global Product Manager at Microsoft Corporation, where he spent five years contributing to product development. He also held roles at Sitecore and CloudFactory, focusing on business development and strategic partnerships. His experience spans over two decades in the technology sector, emphasizing his expertise in product management and corporate strategy.