Jim Szopinski
About Jim Szopinski
Jim Szopinski is a Customer Success Manager with extensive experience in account management and sales across various companies. He has a proven track record of generating significant revenue and improving customer retention rates.
Current Role at Acumatica
Jim Szopinski currently serves as a Customer Success Manager at Acumatica, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive experience in customer success management. He operates in the Greater Milwaukee area, where he applies his skills to ensure clients achieve their desired outcomes with Acumatica's solutions.
Previous Experience in Customer Success Management
Prior to his role at Acumatica, Jim Szopinski worked at ECI Software Solutions as a Customer Success Manager from 2016 to 2021. During his five years there, he contributed to customer engagement and retention strategies within the Dallas-Fort Worth Metroplex. His earlier experience includes a position as a Territory Account Manager at Sovos from 2015 to 2016, where he focused on account management in the Greater Boston area.
Sales and Marketing Leadership Background
Jim Szopinski has a significant background in sales and marketing, having served as the Sales and Marketing Director at Binary Research International from 1998 to 2010. Over his 12-year tenure, he developed strategies that contributed to the company's growth in the Greater Milwaukee area. He also held the position of Strategic Account Manager at Aptean from 2012 to 2015, managing key accounts and driving revenue growth.
Educational Background
Jim Szopinski studied at Cardinal Stritch University, where he earned a Bachelor of Science in Business Administration (BSBA) from 1995 to 2000. His education provided a foundation in business principles, which he has applied throughout his career in various management and customer success roles.
Achievements in Revenue Generation and Customer Retention
Throughout his career, Jim Szopinski has demonstrated a strong ability to generate revenue and improve customer retention. He has generated over $220,000 in incremental annual recurring revenue in his current role. His efforts in previous positions led to a 95% customer retention rate, an improvement of 13 percentage points, and he managed strategic accounts with annual recurring revenues exceeding $10 million.