Jin Kim
About Jin Kim
Jin Kim is the Director Product Owner for CRM SaaS at Acumatica, specializing in marketing, sales, and contact center solutions. With extensive experience at Microsoft in various senior product management roles, he focuses on AI-driven analytics and omnichannel capabilities to improve customer engagement.
Current Role at Acumatica
Jin Kim serves as the Director Product Owner for CRM SaaS at Acumatica, focusing on Marketing, Sales, and Contact Center as a Service. In this role, he leads the development of omnichannel capabilities and utilizes data-driven analytics to modernize the platform. His work emphasizes AI-assisted intelligent routing and features aimed at improving customer satisfaction and agent productivity.
Previous Experience at Microsoft
Jin Kim has held multiple positions at Microsoft, contributing to various product engineering groups. He worked as a Senior Product Manager for Teams in the Enterprise Voice and Contact Center division from 2021 to 2022. Prior to that, he served as a Senior Product Manager for Dynamics 365 CRM Customer Service Omnichannel from 2018 to 2021. His experience also includes roles as Senior Dev Lead/Dev Ops and Technical Project Manager, spanning a total of over six years at Microsoft.
Technical Services Management at Lionbridge
Before his tenure at Microsoft, Jin Kim worked as a Technical Services Manager at Lionbridge from 2013 to 2015. In this position, he managed technical services and contributed to enhancing operational efficiencies. His experience in this role added to his expertise in product management and technical leadership.
Educational Background
Jin Kim studied at the University of Washington from 2008 to 2010, where he focused on Finance and achieved a degree in Economics. His education provided a foundation for his analytical skills and understanding of market dynamics, which he applies in his professional roles.
Expertise in CRM Development
Jin Kim possesses extensive expertise in building CRM capabilities, particularly in marketing, sales, and contact center services. He specializes in synchronous messaging, virtual agents utilizing machine learning and artificial intelligence, and self-serve support models. His focus on integrating third-party ISV solutions enhances customer and partner value within CRM systems.