Kim Plank
About Kim Plank
Kim Plank is a Customer Success Marketing Manager at Acumatica, with a background in channel marketing and customer success storytelling. She has over a decade of experience in the computer software industry, having previously held positions at Red Dingo, Microsoft, and Starbucks.
Current Role at Acumatica
Kim Plank serves as the Customer Success Marketing Manager at Acumatica, a position she has held since 2018. In this role, she focuses on enhancing customer success through effective marketing strategies. Based in Bellevue, WA, she leverages her extensive experience in the software industry to improve customer engagement and satisfaction.
Previous Experience at Microsoft
Prior to her current role, Kim Plank worked at Microsoft (Wimmer Solutions) as a Senior Project Manager. Her tenure lasted from 2011 to 2018, where she specialized in channel marketing and existing customer marketing. This seven-year experience contributed to her expertise in managing marketing initiatives and fostering customer relationships.
Background in Business Development
Kim Plank began her career in business development at Red Dingo, where she worked as a Business Development Manager from 2006 to 2010. This four-year role provided her with foundational skills in sales and customer engagement, which she has built upon in her subsequent positions.
Education and Training
Kim Plank studied at Northwest University and the University of Washington, where she developed her academic foundation. She also attended Juanita High School. Her educational background supports her professional expertise in marketing and customer success.
Skills and Expertise in Marketing
Kim Plank has a demonstrated history of working in the computer software industry, with a strong focus on channel marketing and customer success storytelling. She is skilled in Software as a Service (SaaS) and pre-sales activities. Known for providing white-glove customer support, she emphasizes creating exceptional customer experiences.