MD Nazmul Hasan
About MD Nazmul Hasan
MD Nazmul Hasan is an L2 Support Engineer currently working at Acumatica in Ottawa, Ontario, Canada. He has extensive experience in product support and software engineering, having held various roles in companies such as Vibe HCM, Standard Chartered Bank, and BRAC Bank Limited.
Current Role at Acumatica
MD Nazmul Hasan has been serving as an L2 Support Engineer at Acumatica since 2023. In this role, he is responsible for providing technical support and troubleshooting for various software issues. His position involves working closely with clients to resolve escalated issues and ensure optimal software performance.
Previous Experience in Product Support
Prior to his current role, MD Nazmul Hasan worked at Vibe HCM as a Product Support Analyst from 2018 to 2021. He spent three years in Saskatoon, Saskatchewan, where he focused on assisting clients with product-related inquiries and technical challenges. He also briefly served as a Software Engineer at Vibe HCM in 2021.
Background in Banking and Finance
MD Nazmul Hasan has extensive experience in the banking sector. He worked at Standard Chartered Bank as an Executive for one year in 2005-2006. He later held various positions at BRAC Bank Limited, including FAVP & Sr. Manager in 2017 and AVP and Senior Product Manager from 2012 to 2016. His roles involved managing customer service and business development, particularly in credit card services.
Educational Qualifications
MD Nazmul Hasan completed his Bachelor in Computer Science at Independent University, Bangladesh, from 2000 to 2005. He also achieved his Higher Secondary Certificate (HSC) from Meherpur Govt College, where he studied Science from 1997 to 1999. His foundational education includes a Secondary School Certificate (SSC) from K D High School Naogaon, completed from 1995 to 1997.
Technical Skills and Tools
MD Nazmul Hasan possesses a range of technical skills and is experienced in using various tools such as SmartGIT, SmartSVN, JIRA, PL/SQL Developer, and VS Code. He has expertise in microservices, the AWS Cloud Platform, and Linux. His proficiency extends to troubleshooting backend, frontend, database, and PL/SQL stored procedure issues, as well as working with XML XSLT scripts.