Melissa Bagliano
About Melissa Bagliano
Melissa Bagliano is a Customer Success Manager at Acumatica, with a strong background in logistics and supply chain management. She has over a decade of experience in customer-focused roles, including positions at CEVA Logistics and Apple Inc.
Current Role at Acumatica
Melissa Bagliano serves as a Customer Success Manager at Acumatica, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive background in logistics and supply chain management. Her responsibilities include collaborating with customers to understand their needs and providing solutions that enhance their experience with Acumatica's products.
Previous Experience at CEVA Logistics
Prior to her current role, Melissa Bagliano worked at CEVA Logistics for a total of seven years, from 2013 to 2020. During her tenure, she held various positions, including Account Executive, Account Manager, and Customer Experience and Supply Chain Ops Manager. Her experience in these roles provided her with a strong foundation in customer management and logistics operations.
Experience at Apple Inc.
Melissa Bagliano worked as a Specialist at Apple Inc. from 2010 to 2013. In this role, she developed her customer service skills and gained experience in a fast-paced technology environment. Her time at Apple contributed to her ability to communicate effectively and manage customer relationships.
Educational Background
Melissa Bagliano earned her Bachelor's Degree in Family Resource Management Studies from The Ohio State University, where she studied from 1997 to 2001. This educational background has equipped her with skills that are applicable to her roles in customer success and management.
Skills and Expertise
Melissa possesses strong problem-solving skills and excels in communication, both of which are essential for her role as a Customer Success Manager. Her expertise in customer training and store management enhances her ability to support clients effectively. Additionally, her background in logistics and supply chain management contributes to her understanding of customer needs in a tech-focused environment.