Olesia Filatova
About Olesia Filatova
Olesia Filatova is a Technical Support Engineer at Acumatica, where she specializes in troubleshooting and providing third-level support for Acumatica solutions. She has a background in customer service and consulting, with previous roles in various companies across Russia and the Maldives.
Current Role at Acumatica
Olesia Filatova has been serving as a Technical Support Engineer at Acumatica since 2018. In this role, she engages in direct communication with partners to ensure high-quality and timely resolution of customer requests. Her responsibilities include troubleshooting and providing third-level support for Acumatica solutions. She utilizes various communication methods, including phone, email, and ticketing systems, to guide clients through technical issue resolution. Additionally, she contributes to the Acumatica knowledge base by writing articles that assist in resolving technical issues.
Previous Experience in Technical Support
Before joining Acumatica, Olesia Filatova worked at Bdo Group in Moscow, Russia, as a Junior Consultant in SAP FI-FM from 2011 to 2013. Following that, she held a position as a Consultant in SAP FI-FM at Svyazgazavtomatika from 2013 to 2015. Her experience includes providing support and consulting services in the field of financial management systems. Olesia also worked as a Reservations Agent at Sun Sporting Holidays Ltd in the Maldives from 2015 to 2017, where she gained customer service experience in a hospitality setting.
Education and Expertise
Olesia Filatova studied Management at Plekhanov Russian University of Economics from 2006 to 2011. This educational background has equipped her with skills relevant to her current role in technical support. She possesses expertise in troubleshooting and providing third-level support for Acumatica solutions, which is essential for her work in resolving complex technical issues.
Language Proficiency
Olesia Filatova is fluent in English and Russian, which allows her to communicate effectively with a diverse client base. She also has beginner proficiency in Italian, further enhancing her ability to assist clients from various linguistic backgrounds. This multilingual capability is beneficial in her role as a Technical Support Engineer, where clear communication is crucial.