Sarah R. Spangler
About Sarah R. Spangler
Sarah R. Spangler is the Manager of Customer Success at Acumatica, where she has worked since 2022. With over 10 years of experience in executive leadership and customer success, she has held various roles in organizations such as xTuple and Issuetrak.
Work at Acumatica
Sarah R. Spangler currently serves as the Manager of Customer Success at Acumatica, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and retention. Prior to her current role, she worked as a Senior Customer Success Manager for nine months in 2022 and as a Customer Success Manager from 2021 to 2022, both based in Norfolk, Virginia. Her tenure at Acumatica reflects her commitment to fostering strong relationships with customers and driving successful outcomes.
Previous Experience in Customer Success
Before joining Acumatica, Sarah held the position of Vice President of Customer Success at xTuple from 2019 to 2021, where she contributed to customer retention and growth strategies. Additionally, she served as the Chief Operating Officer at Issuetrak from 2017 to 2019, overseeing operations and customer engagement. Her experience at Issuetrak also includes roles as VP of Marketing and Account Manager, and Director of Marketing, demonstrating her diverse skill set in customer success and marketing.
Education and Expertise
Sarah R. Spangler has a strong educational background with multiple advanced degrees. She earned a Master of Business Administration (MBA) from William & Mary – Raymond A. Mason School of Business. Additionally, she holds two Master of Arts degrees, one in English Language and Literature from California State University, Fullerton, and another in Professional Writing from Old Dominion University. Her educational qualifications complement her extensive experience in customer success, training, sales, and account management.
Background in Academia
Sarah has a background in academia, having worked as a tenure-track professor at Citrus College from 2006 to 2009. This experience in education contributes to her ability to communicate effectively and develop training programs. Her academic background enhances her leadership skills and her approach to customer success, allowing her to engage with diverse audiences.
Leadership and Team Building
With over 10 years of experience in executive leadership, Sarah R. Spangler has a proven track record of building and leading successful teams. She specializes in defining strategy and goals, as well as establishing and tracking metrics and KPIs. Her expertise in customer-relationship development has enabled her to retain and grow both SMB and enterprise-level customers, showcasing her effectiveness in driving customer success initiatives.