Shirley Cox
About Shirley Cox
Shirley Cox is a Product Support Specialist with over 15 years of experience in the ERP financial software industry. She has a background in geology and has held various roles in customer support and technical management at companies such as Sage Software, Epicor, and Acumatica.
Current Role at Acumatica
Shirley Cox serves as a Product Support Specialist at Acumatica, a position she has held since 2022. In this role, she focuses on providing technical support and resolving user issues within the ERP financial software environment. Her responsibilities include system testing and quality assurance, ensuring the reliability and performance of the software. Shirley's strong emphasis on customer satisfaction is a key aspect of her work, as she aims to enhance the user experience for clients utilizing Acumatica's solutions.
Previous Experience at Sage Software
Prior to her current role, Shirley Cox worked at Sage Software as a Customer Support Manager from 2005 to 2007. During her two years in this position, she was responsible for overseeing customer support operations and ensuring that client inquiries were addressed effectively. This experience contributed to her extensive knowledge in customer service within the ERP financial software industry.
Experience at Epicor
Shirley Cox has significant experience at Epicor, where she held multiple roles. She served as a Technical Support Manager from 2000 to 2005, followed by her position as a Senior Applications Specialist from 2007 to 2010. In total, her tenure at Epicor spanned eight years. Her roles involved providing technical support and managing application-related issues, which further developed her expertise in the ERP financial software sector.
Educational Background in Geology
Shirley Cox earned her Bachelor of Science degree in Geology from California State University, Long Beach. This educational background provided her with analytical skills and a strong foundation in scientific principles, which she has applied throughout her career in the ERP financial software industry.
Skills and Expertise
Shirley Cox possesses over 15 years of experience in the ERP financial software industry. She is skilled in system testing and quality assurance, with a focus on ensuring software reliability. Her expertise includes resolving user issues in a SQL environment and providing technical support. Additionally, she has a strong background in accounting and finance, which enhances her ability to assist ERP financial software users effectively. Shirley is also experienced in using WebEx tools for customer support and training.