Vignesh Ponnusamy
About Vignesh Ponnusamy
Vignesh Ponnusamy is a Senior Technical Account Manager at Acumatica, with a background in technical support and consulting. He has experience in software engineering and project management, having worked at several companies including Aurea Software, Twilio Inc., and Cognizant.
Work at Acumatica
Vignesh Ponnusamy currently serves as a Senior Technical Account Manager at Acumatica, a position he has held since 2024. He is based in Montreal, Quebec, Canada. Prior to this role, he worked as a Technical Consultant at Acumatica from 2021 to 2024. In these roles, he has contributed to enhancing customer relationships and providing technical guidance to clients.
Previous Experience in Technical Support
Before joining Acumatica, Vignesh worked at Twilio Inc. as a Technical Support Engineer - Developer Support from 2020 to 2021 in Bengaluru, Karnataka, India. His earlier experience includes a three-year tenure at Aurea Software as a Technical Support Engineer from 2017 to 2020, where he worked remotely. His background in technical support has equipped him with skills in problem-solving and customer engagement.
Educational Background
Vignesh Ponnusamy holds a Master of Science (MS) degree in Computer Software Engineering from Vellore Institute of Technology, which he completed from 2010 to 2015. Additionally, he pursued a Postgraduate Certification in Project Management at Conestoga College from 2020 to 2021. This educational foundation supports his technical and managerial capabilities in his current roles.
Technical Skills and Contributions
Throughout his career, Vignesh has developed intricate prototypes and custom solutions using C#, ASP.NET, and SQL. He has promoted best practices in solution development and has actively engaged in the Developer Community, assisting partner developers with their inquiries. His contributions include authoring Knowledge Base articles that reduced team effort by 30% and addressing frequently asked questions.
Career Progression and Roles
Vignesh began his professional journey as a Programmer Analyst at Cognizant, where he worked from 2015 to 2017 in Coimbatore, Tamil Nadu, India. His career has progressed through various technical roles, showcasing his expertise in software development and technical support. His diverse experience across different companies and roles highlights his adaptability and commitment to the tech industry.