Jordyn Saldaña
About Jordyn Saldaña
Jordyn Saldaña is a Service Coordinator at Acumen Technology, where she has worked since 2019, focusing on enhancing engineer performance and managing service desk operations in the Greater Nashville Area. She previously served in the US Army as a Team Member and Supervisor, and holds a certificate in Cloud and Server Administration from Embry-Riddle Aeronautical University.
Work at Acumen Technology
Jordyn Saldaña has served as a Service Coordinator at Acumen Technology since 2019. In this role, she is responsible for dispatching client service requests and ensuring the efficient coordination of service desk resources. She manages the schedules of all service desk personnel to optimize team productivity and time utilization. Additionally, she collaborates weekly with key leaders in the service delivery team to enhance engineer performance and standards.
Military Background
Jordyn Saldaña has a notable military background, having served in the US Army from 2014 to 2018. She began her service as a Team Member (Infantry) at Ft. Campbell, Kentucky, for two years. Following this role, she advanced to the position of Supervisor (Fire Team Leader) at the same location, where she continued to develop her leadership and operational skills.
Education and Expertise
Jordyn studied at Embry-Riddle Aeronautical University, focusing on Cloud and Server Administration. She participated in the Microsoft Software & Systems Academy, Cohort 7, in 2019, completing the program in four months while at Fort Campbell, Kentucky. Her education has equipped her with specialized knowledge in technology and systems administration.