Ryan Mac Connell
About Ryan Mac Connell
Ryan Mac Connell is a Client Success Manager at Acumen Technology, where he focuses on cybersecurity and client data protection. He has a background in customer success and sales support, with previous experience at ServiceSource and an educational background in Advertising from the University of Tennessee-Knoxville.
Work at Acumen Technology
Ryan Mac Connell serves as a Client Success Manager at Acumen Technology, a company that provides SOC2 audited assurance. His role emphasizes the importance of security in IT services, aligning with the company's commitment to client data protection. He has been part of a highly experienced and industry-savvy team since 2020, contributing to the company's focus on cybersecurity and its application in highly regulated industries.
Previous Experience at ServiceSource
Prior to joining Acumen Technology, Ryan Mac Connell held multiple positions at ServiceSource in Nashville, Tennessee. He worked as a Customer Success Specialist for six months in 2018, followed by a role as a Renewal Sales Representative for ten months from 2017 to 2018. He then transitioned to the position of Senior Sales Support Specialist, where he worked for two years until 2020. His experience at ServiceSource provided him with a solid foundation in customer success and sales support.
Educational Background
Ryan Mac Connell studied at the University of Tennessee-Knoxville, where he earned a Bachelor of Science degree in Advertising from 2011 to 2015. His educational background provided him with essential skills relevant to his career in client success and sales. Prior to university, he attended Pope John Paul II High School from 2008 to 2011.
Expertise in Cybersecurity
Ryan Mac Connell possesses expertise in cybersecurity and client data protection, with a focus on industries that are highly regulated, such as banking, healthcare, and professional services. His knowledge in these areas supports his role in ensuring that clients receive secure IT services and that their data is protected in compliance with industry standards.
Internship Experience at The Tombras Group
In 2015, Ryan Mac Connell completed a three-month internship as an Account Service Intern at The Tombras Group in Knoxville, Tennessee. This experience contributed to his understanding of client relations and account management, further enhancing his skills in the field of client success.