Adam Batt
About Adam Batt
Adam Batt serves as a Helpdesk Admin at ACV Auctions, drawing on his extensive background in retail and technical support. His experience includes roles at Apple and Crown Data Systems, where he developed expertise in platform troubleshooting and customer service.
Work at ACV Auctions
Adam Batt has been employed at ACV Auctions as a Helpdesk Admin since 2018. In this role, he utilizes his expertise in platform troubleshooting and OS X to provide technical support. His responsibilities include managing helpdesk operations and ensuring effective customer service. His background in retail and store management enhances his approach to customer interactions, allowing him to address technical issues with a focus on user experience.
Previous Experience at Apple
Adam Batt has significant experience working at Apple, where he held two positions. He served as a Sales Specialist from 2011 to 2012 in the Buffalo/Niagara, New York Area, and later as a Preservation and Operations Specialist from 2012 to 2016. These roles contributed to his customer service skills and technical knowledge, which are essential in his current position at ACV Auctions.
Experience at Crown Data Systems
Before joining ACV Auctions, Adam Batt worked at Crown Data Systems as a Technical Service Representative from 2016 to 2018. In this role, he provided technical support and service, further developing his troubleshooting skills. His experience in this position laid the groundwork for his current responsibilities in helpdesk administration.
Background in Retail and Management
Adam Batt has a strong background in retail and store management, which spans several years. He worked as an Assistant Manager at Buffalo Express Courier Inc from 2009 to 2010. This experience has contributed to his customer service approach, enhancing his ability to manage and support helpdesk operations effectively.
Education and Expertise
Adam Batt earned a Bachelor of Business Administration (B.B.A.) in Business Administration, Management and Operations from SUNY Geneseo, where he studied from 2005 to 2009. His educational background complements his professional experience, providing him with a solid foundation in management principles and customer service strategies.