Janika Ekdahl
About Janika Ekdahl
Janika Ekdahl is a Customer Advocate Manager with extensive experience in the automotive and financial sectors. She has worked at Drivably and ACV Auctions, and has held various managerial roles throughout her career.
Work at Drivably
Janika Ekdahl has been serving as the Customer Advocate Manager at Drivably since 2021. In this role, she focuses on enhancing customer experiences and addressing client needs effectively. Prior to this position, she worked as a Customer Advocate at Drivably for six months in 2020, where she gained valuable insights into customer relations and support.
Previous Experience in Automotive Industry
Before her tenure at Drivably, Janika worked at North Edmonton Kia as a Senior Business Manager from 2014 to 2019. In this role, she managed business operations and customer interactions, contributing to the dealership's success. Her background in the automotive sector is further strengthened by her education in Automotive Business Management.
Education and Expertise
Janika Ekdahl studied at the Automotive Training Centre, where she completed a program in Automotive Business Management. She achieved a Business Manager Certificate (F&I) in 2014, which equipped her with essential skills for managing financial services in the automotive industry.
Career History in Financial Services
Janika has extensive experience in the financial services sector. She worked at BMO Financial Group as a Senior Financial Services Manager from 2003 to 2006. Following this, she served as a Branch Manager at National Money Mart from 1999 to 2003, and as a Loan Security Coordinator at Vancity from 2006 to 2013. This diverse background has provided her with a strong foundation in customer service and financial management.