Kelly Cramer
About Kelly Cramer
Kelly Cramer is a Customer Service Manager at ACV Auctions, with a diverse background in customer service and operations management across various industries. She has held multiple managerial roles in companies such as Toys R Us, Time Warner Cable, and HSBC over her career spanning more than three decades.
Current Role at ACV Auctions
Kelly Cramer serves as the Customer Service Manager at ACV Auctions, a position she has held since 2023. In this role, she is responsible for overseeing customer service operations, ensuring that client needs are met effectively. The position is hybrid, allowing for a combination of remote and in-office work in Buffalo, New York.
Previous Experience in Customer Service and Operations
Prior to her current role, Kelly Cramer accumulated extensive experience in customer service and operations management. She worked at Sagent Lending Technologies as Operations Optimization Manager from 2017 to 2023. Before that, she held the position of Senior Operations Manager at Fiserv Lending Solutions from 2015 to 2023, and Operations Manager at the same company during the same period. Additionally, she served as Call Center Senior Manager at Greenwich Associates from 2012 to 2015.
Career Background in Retail and Telecommunications
Kelly Cramer began her career in retail as a Shift Supervisor at Toys R Us, where she worked from 1990 to 1998 in the Buffalo/Niagara, New York area. She transitioned to the telecommunications sector, serving as Marketing Program Manager at Time Warner Cable from 1998 to 2007. This diverse background has contributed to her expertise in managing customer interactions and operational processes.
Educational Background in Business Management
Kelly Cramer studied at SUNY Empire State College, where she earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services. Her studies spanned from 2009 to 2011, providing her with foundational knowledge and skills applicable to her career in customer service and operations management.
Experience in Quality Management
From 2007 to 2011, Kelly Cramer worked at HSBC as a Global Quality Manager. In this role, she focused on maintaining high standards of quality in customer service and operational processes, further enhancing her expertise in the field.