Michael Hanna
About Michael Hanna
Michael Hanna is a Senior Vehicle Condition Inspector and Off Lease Specialist at ACV Auctions, where he ensures compliance with used vehicle program guidelines for 11 major brands. He has a background in quality assurance from his service in the US Navy and holds degrees in General Studies and Business with a focus on Project Management.
Work at ACV Auctions
Michael Hanna has been employed at ACV Auctions since 2018, serving as a Senior Vehicle Condition Inspector and Off Lease Specialist. In this role, he is responsible for evaluating the condition of off-lease vehicles, ensuring they meet the company's standards. His work involves analyzing various aspects of vehicles, including internal and external structures, to identify any damages. Hanna also teaches and trains other Off Lease Vehicle Condition Inspectors, both online and in the field, to uphold quality standards in the used automotive industry.
Education and Expertise
Michael Hanna holds an Associate’s Degree in General Studies from the University of Phoenix, which he completed between 2009 and 2012. He furthered his education by obtaining a Bachelor’s Degree in Business with a certificate in Project Management from the same institution in 2016. His educational background supports his expertise in vehicle condition inspection and quality assurance within the automotive sector.
Background in the US Navy
Hanna has a background in the US Navy, where he worked in various roles related to quality assurance and supervision. He served as a Production Supervisor and Quality Assurance Inspector from 2009 to 2011 in Lemoore, California, and as a Night Shift Supervisor and Quality Assurance Inspector from 2007 to 2009 in Tinker, Oklahoma. His military experience provided him with skills in quality control and management.
Previous Experience at Walmart
Before joining ACV Auctions, Michael Hanna worked at Walmart as an Overnight Support Manager for six months in 2017 in Mont Belvieu, Texas. In this role, he was responsible for overseeing operations during the night shift, contributing to the store's efficiency and customer service.
Consultation for Vehicle Brands
In addition to his role at ACV Auctions, Michael Hanna serves as an external program consultant for 11 major vehicle brands. He ensures compliance with program guidelines for used vehicle programs and procedures, which involves assessing chargeable and non-chargeable damages according to each brand's established policies.