Quoc Phan
About Quoc Phan
Quoc Phan serves as a Resolutions Manager at ACV Auctions, where he has worked since 2022. He has extensive experience in operations and management roles across various companies, including AT&T Mobility, Accenture, and Boeing.
Current Role at ACV Auctions
Quoc Phan serves as the Resolutions Manager at ACV Auctions, a position he has held since 2022. In this role, he is responsible for overseeing customer resolutions and ensuring effective communication across various departments. He has implemented processes to enhance team performance and customer satisfaction.
Previous Experience in Operations Management
Quoc Phan has extensive experience in operations management across various companies. He worked as a Channel Operations Manager at Accenture from 2016 to 2019, and as a Sr Operations Manager at Ideoclick, Inc. from 2021 to 2022. His roles involved managing teams and improving operational efficiencies.
Background in Sales Support and Analysis
Quoc Phan began his career in sales support as a Sales Support Representative at AT&T Mobility from 2005 to 2006. He later transitioned to roles that involved analysis and procurement, including a position as a Procurement Analyst at Boeing from 2015 to 2016 and Service Sales Operations at Tektronix from 2011 to 2012.
Education and Academic Qualifications
Quoc Phan studied at the University of Washington, where he earned a Bachelor of Arts degree with a double major in Communications and Social Science from 2008 to 2010. His educational background provides a foundation for his roles in management and operations.
Project Management Initiatives
Quoc Phan leads a project management initiative known as 'Resolution Step Zero' at ACV Auctions. This initiative focuses on collaboration with cross-functional partners to streamline processes and improve customer resolutions. He has also created Standard Operating Procedures (SOPs) for the Customer Resolutions team.