Shane Forster
About Shane Forster
Shane Forster is a Senior Account Manager with extensive experience in retail and sales. He has a strong background in team leadership, customer service, and event management, having worked for notable companies such as ACV Auctions, Delaware North, and New Era Cap.
Work at ACV Auctions
Shane Forster currently holds the position of Senior Account Manager at ACV Auctions, a role he has occupied since 2022. Prior to this, he served as Account Manager II at the same company starting in 2021. His responsibilities include managing client accounts and enhancing customer satisfaction. He briefly worked as Manager, Auctions for six months in 2021, where he contributed to auction management and operations.
Education and Expertise
Shane Forster studied Sociology at the University at Buffalo from 2003 to 2005, completing two years of coursework. He also earned an Associate's degree in Sociology from Monroe Community College, where he studied from 2001 to 2003. His educational background supports his expertise in customer service and team management within retail and sales sectors.
Background in Retail Management
Shane Forster has a strong background in retail management, having worked in various roles that emphasize customer engagement and team leadership. He served as Retail Manager at Delaware North from 2020 to 2021 and as Flagship Store Manager at New Era Cap from 2016 to 2020. Additionally, he was Co Manager at ASICS America from 2014 to 2016, where he developed skills in managing promotional events and enhancing customer loyalty.
Achievements in Customer Service
Shane Forster possesses significant experience in delivering high-quality customer service. His roles in retail management have focused on enhancing customer satisfaction and loyalty. He has successfully managed promotional and marketing events, contributing to improved customer engagement across various organizations.