Svein Hagen
About Svein Hagen
Svein Hagen is a Helpdesk Manager at ACV Auctions, where he has worked since 2021, and also serves as Technical Support Lead since 2019. He has a background in computer engineering and has implemented significant improvements in helpdesk operations.
Work at ACV Auctions
Svein Hagen has been employed at ACV Auctions since 2019, initially serving as Technical Support Lead for five years. In 2021, he transitioned to the role of Helpdesk Manager, where he has worked for three years in the Buffalo-Niagara Falls area. In his current position, he has implemented a new helpdesk ticketing system that successfully reduced response time by 30%. He also developed a mentorship program for new hires in the helpdesk department and organized company-wide training sessions focused on customer service best practices.
Education and Expertise
Svein Hagen studied at Gjøvik Tekniske Fagskole, where he pursued a Bachelor's degree in Computer Engineering from 1995 to 1996. His educational background has provided him with a strong foundation in technical support and helpdesk management. His expertise is further demonstrated through his roles at ACV Auctions and previous positions at Apple, where he gained extensive experience in customer service and technical training.
Background
Before joining ACV Auctions, Svein Hagen worked at Apple for a total of 13 years in various roles. He served as a Lead Genius from 2004 to 2014 and later as a Field Service Trainer from 2014 to 2017. He also held the position of Systems Administrator for AppleCare Service Content & Training from 2017 to 2019. His diverse experience at Apple equipped him with valuable skills in technical support and training.
Achievements
Svein Hagen has made significant contributions to ACV Auctions, including the implementation of a new helpdesk ticketing system that improved response times by 30%. He also established a mentorship program for new hires in the helpdesk department, fostering a supportive work environment. Additionally, he participated in a panel discussion on IT support trends at the Buffalo Tech Conference in 2022, showcasing his knowledge and commitment to the field.
Community Involvement
In addition to his professional roles, Svein Hagen has volunteered as a technology advisor for a local non-profit organization in the Buffalo-Niagara Falls area. This involvement reflects his dedication to leveraging his technical skills for community benefit and supporting local initiatives.