Akia Lorain Mcphaul
About Akia Lorain Mcphaul
Akia Lorain Mcphaul is a Quality Assurance Coordinator at Ad Results Media, where she has worked since 2018. She has a diverse background in customer service, education, and quality assurance, with previous roles at various organizations including the City of Houston and the University of Pittsburgh.
Current Role at Ad Results Media
Akia Lorain Mcphaul serves as a Quality Assurance Coordinator at Ad Results Media, a position she has held since 2018. In this role, she is responsible for evaluating advertisements to ensure they meet internal quality and compliance standards. She maintains a documented system for managing schedules and credits, which promotes accountability and transparency within the organization. Additionally, she assists in onboarding calls and provides coaching to ensure advertising campaigns are set up for success prior to their launch.
Previous Experience in Customer Service
Prior to her current role, Mcphaul worked at the City of Houston in various customer service positions from 2015 to 2018. She began as a Customer Service Representative I in the Public Works and Engineering department, followed by a role as Customer Service Representative III in the Office of the City Engineer. Her responsibilities included addressing public inquiries and facilitating communication between departments, which contributed to her skills in problem-solving and effective communication.
Educational Background in Communications
Mcphaul studied at the University of Pittsburgh, where she earned a Bachelor of Arts degree in Communications from 2008 to 2013. This educational background provided her with a solid foundation in communication strategies, which she applies in her current role and previous positions. Her studies at the University of Pittsburgh complemented her earlier education at Carl Wunsche Sr. High School and Westfield High School.
Experience in Arts and Education
Before her current position, Mcphaul gained experience in the arts and education sectors. She worked as a Teacher's Aide at the Carnegie Museums of Pittsburgh from 2008 to 2009, where she supported educational programs. Additionally, she served as a Festival Coordinator and Intern at The Pittsburgh Cultural Trust for three months in 2012, contributing to the planning and execution of cultural events.
Data Service Specialist Role
From 2013 to 2015, Mcphaul worked as a Data Service Specialist at Virtual Builders Exchange, LLC in San Antonio, Texas. In this role, she focused on construction reporting, where she was responsible for ensuring data accuracy and compliance with internal requirements. This experience enhanced her analytical skills and attention to detail, which are essential in her current quality assurance role.