Caitlin Zwicker
About Caitlin Zwicker
Caitlin Zwicker is a Manager of Technical Support Engineering at Ada, where she has worked since 2021. She has previous experience in technical support and client services roles at companies such as VMware Tanzu, Versapay, and ServiceMax.
Current Role at Ada
Caitlin Zwicker serves as the Manager of Technical Support Engineering at Ada, a position she has held since 2021. In this role, she oversees the technical support team, ensuring that customer inquiries and issues are addressed efficiently. Her leadership focuses on enhancing the support experience for clients and improving operational processes within the technical support department. Based in the Greater Toronto Area, Caitlin contributes to Ada's mission of delivering exceptional customer service.
Previous Experience at VMware Tanzu
Before joining Ada, Caitlin Zwicker worked at VMware Tanzu as the Manager of Tanzu Technical Support from 2019 to 2021. During her tenure in Toronto, Ontario, she was responsible for managing the technical support team, providing guidance and support for Tanzu products. Her role involved collaborating with various stakeholders to ensure customer satisfaction and effective resolution of technical issues.
Experience at Versapay
Caitlin Zwicker's career includes a position at Versapay, where she worked as a Client Services Product Support Specialist from 2013 to 2015. In this role, she provided support to clients, addressing their product-related inquiries and issues. Her work contributed to maintaining strong client relationships and ensuring a positive user experience with Versapay's services.
Background in Technical Support at ServiceMax
Caitlin Zwicker has significant experience in technical support roles, including her time at ServiceMax. She served as an Escalation Manager from 2015 to 2019 in Pleasanton, California, where she handled complex customer issues and escalations. Additionally, she briefly worked as a Technical Account Manager at ServiceMax - From GE Digital in 2019, focusing on customer account management and support.
Education and Academic Background
Caitlin Zwicker holds a Bachelor of Arts (BA) Honours degree from Trent University. Her academic background has provided her with a foundation that supports her career in technical support and client services, equipping her with critical thinking and communication skills essential for her roles.