Hamish Mc Donnell
About Hamish Mc Donnell
Hamish Mc Donnell is an Enterprise Customer Success Manager at Ada in Vancouver, British Columbia, where he has worked since 2021. He has a background in hospitality and technology, with previous roles at Fairmont Hotels & Resorts and Wave HQ, and holds multiple degrees in health, public health, and social entrepreneurship.
Work at Ada
Hamish Mc Donnell has been serving as the Enterprise Customer Success Manager at Ada since 2021. In this role, he focuses on enhancing customer experiences and ensuring successful outcomes for enterprise clients. His position is based in Vancouver, British Columbia, Canada, where he has contributed to the company's mission of improving customer interactions through technology.
Previous Experience in Customer Experience
Before joining Ada, Hamish worked at Wave HQ as the Customer Experience Team Lead from 2019 to 2021. In this capacity, he led initiatives to improve customer satisfaction and streamline service delivery. Prior to that, he gained experience in the hospitality sector as a Bartender at Fairmont Hotels & Resorts from 2016 to 2018, where he developed skills in customer service and engagement.
Education and Expertise
Hamish Mc Donnell has a diverse educational background. He studied at Otago Polytechnic, earning a Bachelor of Applied Science (BASc) in Physical Activity, Health and Wellbeing from 2011 to 2013. He also holds a Postgraduate Diploma in Public Health, with a focus on Health Promotion and Health Systems, from the University of Otago, completed in 2015. Additionally, he participated in a 10-week social enterprise incubator program at Live the Dream, focusing on social entrepreneurship and small business startups.
Background in Hospitality and Technology
Hamish has a demonstrated history of working in both the hospitality and technology sectors. His experience in hospitality has provided him with a strong foundation in customer service, while his roles in technology have allowed him to challenge and reimagine traditional customer experience models. He is passionate about the intersection of online and physical spaces in enhancing customer interactions.
Beliefs on Customer Experience
Hamish Mc Donnell believes that customer experience and support are vital for the development of strong brands and companies. His approach emphasizes the importance of creating meaningful interactions that foster customer loyalty and satisfaction, reflecting his commitment to improving service delivery across various sectors.