Holly Vaughan
About Holly Vaughan
Holly Vaughan serves as the Director of Client Solutions & Education at Ada in Toronto, Ontario, where she has worked since 2018. She specializes in customer journey design and has a strong background in conversational AI and digital transformation.
Work at Ada
Holly Vaughan has served as the Director of Client Solutions & Education at Ada since 2018. In this role, she focuses on enhancing customer journey flows and client enablement. Her expertise in business analysis and technical writing supports her efforts in driving digital transformation initiatives. Based in Toronto, Ontario, Vaughan has contributed to the company's mission of providing effective conversational AI solutions for clients.
Mentorship at Girls SySTEM Program
Since 2021, Holly Vaughan has been a mentor at the Girls SySTEM Mentorship Program in Toronto, Ontario. This program aims to inspire and empower young women in the fields of science, technology, engineering, and mathematics (STEM). Vaughan's involvement reflects her commitment to supporting the next generation of female leaders in these critical areas.
Education and Expertise
Holly Vaughan completed her Honours Bachelor of Arts at the University of Toronto - New College, where she studied Environmental Policy & Practice and Environment & Resource Management from 2007 to 2011. She also attended Langstaff Secondary School from 2003 to 2007. Vaughan specializes in designing customer journey flows and has a strong background in conversational AI, digital transformation, and sustainable development.
Professional Background
Holly Vaughan has a diverse professional background. Prior to her current role at Ada, she worked as an Adaptation & Resilience Planner at ICLEI from 2011 to 2015. She also held positions at [24]7 as a Senior Project Analyst and at IntelliResponse Systems Inc as a Bilingual Knowledge Base Analyst & Project Analyst. Additionally, she worked at the City of Markham as Camp Staff and Program Facilitator from 2003 to 2010.
Focus on Sustainable Development
Holly Vaughan emphasizes sustainable development and corporate social responsibility in her professional work. Her experience in environmental policy and planning informs her approach to client solutions and education, ensuring that her initiatives align with broader sustainability goals.