Jesse Rodriguez
About Jesse Rodriguez
Jesse Rodriguez is a Senior Technical Support Engineer with extensive experience in technical support and client services. He has worked for various companies, including Ada and AppZen, and is known for mentoring teammates and resolving technical issues efficiently.
Current Role at Ada
Jesse Rodriguez currently serves as a Senior Technical Support Engineer at Ada, a position he has held since 2023. In this role, he focuses on providing technical support and ensuring that client issues are resolved efficiently. His responsibilities include mentoring teammates to enhance their technical skills and promoting a collaborative work environment.
Previous Experience at AppZen
Jesse Rodriguez worked at AppZen in various capacities from 2018 to 2021. He began as a Junior Data Analyst, then progressed to a Level 3 Support Engineer, and later served as an AI Services Engineer. His tenure at AppZen spanned approximately two years, during which he developed significant expertise in technical support and data analysis.
Experience at Workiva and SiteLock
Rodriguez held the position of Software Support Engineer at Workiva from 2021 to 2022 for nine months. Prior to that, he worked as a Technical Support Analyst at SiteLock from 2016 to 2018 for two years. These roles contributed to his extensive background in technical support and client relations.
Education in Business Data Analytics
Jesse Rodriguez studied at the W. P. Carey School of Business at Arizona State University, where he earned a Bachelor of Science (B.S.) in Business Data Analytics from 2016 to 2018. This educational background provided him with a strong foundation in data analysis and business intelligence.
Technical Skills and Expertise
Rodriguez possesses extensive knowledge in SQL and Python, which are essential for resolving technical issues and ensuring a seamless user experience. His technical skills support his role in providing exceptional client support and contribute to his effectiveness as a Senior Technical Support Engineer.