Jim Monroe
About Jim Monroe
Jim Monroe serves as the Chief Customer Officer at Ada in Toronto, Ontario, Canada, where he has worked since 2023. He has extensive experience in customer experience and operations, holding various leadership roles in notable companies such as Snagajob, AppDynamics, and Cisco.
Work at Ada
Jim Monroe currently serves as the Chief Customer Officer at Ada, a position he has held since 2023. He previously worked at Ada as the Vice President of Customer Experience from 2022 to 2023. In his role as Chief Customer Officer, he focuses on enhancing customer engagement and satisfaction through strategic initiatives.
Education and Expertise
Jim Monroe holds a Bachelor of Arts in Political Science from the University of Richmond and a Master of Business Administration in International Business from The George Washington University School of Business. He possesses strong expertise in enterprise deployment strategy, business process analysis, and change management. His background includes human capital and talent management best practices.
Background
Jim Monroe has a diverse professional background, having worked in various leadership roles across multiple organizations. His career includes positions at Snagajob, AppDynamics, Cisco, and CGI, among others. He has experience in operations, customer experience, and consulting services, with a focus on technology implementations for global enterprises.
Achievements
Throughout his career, Jim Monroe has led initiatives in health scoring and developed B2C and B2B marketplace solutions. He has extensive experience in managing consulting services and technology implementations tailored for global enterprise systems. Additionally, he specializes in generative AI applications in customer support and success.