Katie Cox
About Katie Cox
Katie Cox is the Manager of Education at Ada, where she has worked since 2022. She has a background in instructional design and educational technology, with previous roles at companies such as SAP and Galvanize.
Work at Ada
Katie Cox has been serving as the Manager of Education at Ada since 2022. In this role, she has focused on enhancing educational resources and customer training. Prior to her current position, she worked as an Instructional Designer at Ada from 2021 to 2022 and briefly as a Senior Instructional Designer in 2022. During her tenure, she led a team to develop self-serve educational resources and created a new branch of Ada's Academy to improve the learning experience for customers. She also built strong internal partnerships to foster trust in education services at senior and executive levels.
Previous Experience
Before joining Ada, Katie Cox held several roles in the education and e-learning sectors. She worked at SAP as a Digital Learning Lead from 2020 to 2021, where she contributed to digital learning initiatives. Her experience also includes three years as an Instructional Designer at Galvanize from 2017 to 2020 and four years as an E-learning Editor at Interactive Services from 2013 to 2017. Earlier in her career, she served as an Administrator at Billsave from 2010 to 2013 in Dublin, Ireland.
Education and Expertise
Katie Cox holds a Bachelor of Kinesiology from The University of British Columbia, where she studied Kinesiology and Exercise Science. She also earned a Master of Educational Technology (MET) from the same institution. Additionally, she completed a Certificate in Professional Editing from the University of Berkeley Extension. Her educational background equips her with a strong foundation in both health sciences and educational methodologies.
Achievements in Education
Throughout her career, Katie Cox has made significant contributions to educational initiatives. At Ada, she defined and implemented key performance indicators for education, resulting in a 25% increase in subscription renewals among trained customers. She also released a new Help Docs site that improved searchability and findability, leading to annual savings of over $25,000 on tooling. Her leadership in developing self-serve educational resources has further enhanced the learning experience for customers.