Kristal Lam
About Kristal Lam
Kristal Lam is a Senior Director of Product Management at Ada, with a background in product management and technical support across various companies, including Zendesk and Axcient. She has extensive experience in product management, having held multiple roles at Zendesk and other organizations since 2013.
Current Role at Ada
Kristal Lam serves as the Senior Director of Product Management at Ada, a position she has held since 2022. In this role, she is responsible for overseeing the product management team and driving product strategy within the organization. Her leadership contributes to the development and enhancement of Ada's product offerings, aligning them with market needs and customer expectations. She operates from the San Francisco Bay Area.
Previous Experience at Zendesk
Kristal Lam has extensive experience at Zendesk, where she held multiple roles from 2018 to 2022. Initially, she worked as a Product Manager for 11 months, followed by a promotion to Senior Product Manager for one year. In 2022, she advanced to Director of Product Management for 8 months and served as Group Product Manager from 2020 to 2022. Her tenure at Zendesk involved managing product development and collaborating with cross-functional teams to enhance customer support solutions.
Early Career at Axcient and Genentech
Kristal Lam began her career in technical support and project analysis. She worked at Axcient as a Lead Technical Support Engineer for 11 months in 2014-2015 and later as a Product Escalations Manager for one year. Additionally, she spent four months as a Project Analyst at Genentech in 2014. These early roles provided her with foundational skills in technical support and project management.
Educational Background
Kristal Lam studied Management Information Systems at UC Riverside. She also attended Dev Bootcamp in 2016, where she trained as a Web Developer. This educational background equipped her with both technical and management skills, contributing to her effectiveness in product management roles.
Work History Overview
Throughout her career, Kristal Lam has held various positions in product management and technical support across multiple companies. She worked at Dice as a Product Manager from 2017 to 2018 and held roles at Exel as Operations System Supervisor and Operations Analyst Intern in 2014. This diverse work history has provided her with a broad perspective on product development and operational efficiency.