Krystal Ford Mc Cann
About Krystal Ford Mc Cann
Krystal Ford McCann serves as the Senior Director of Professional Services at Ada, where she has worked since 2023. She has extensive experience in customer success and professional services, having held various managerial roles at Ada and other companies over the past decade.
Current Position at Ada
Krystal Ford Mc Cann serves as the Senior Director of Professional Services at Ada, a role she has held since 2023. In this position, she is responsible for overseeing the delivery of professional services and ensuring client satisfaction. Her extensive experience in customer success and professional services contributes to her leadership in this role.
Previous Roles at Ada
Krystal Ford Mc Cann has held multiple positions at Ada. She began as the Manager of ACX Success in 2021 for five months. She then advanced to Senior Manager of Enterprise Professional Services for four months in 2022. Following this, she served as the Director of Professional Services from 2022 to 2023 for one year, before her current role as Senior Director.
Education and Qualifications
Krystal Ford Mc Cann studied at the University of New Brunswick, where she earned a Bachelor of Science degree with a focus on Biology-Chemistry Honors from 2001 to 2005. Additionally, she obtained a Diploma in Adult Education from the same institution from 2006 to 2007. Her educational background supports her expertise in professional services and training.
Career Background
Krystal Ford Mc Cann has a diverse career spanning various roles in customer success and professional services. She worked at Introhive as a Customer Success Manager from 2013 to 2014, and at DataSift as a Technical Account Manager from 2014 to 2015. Her experience also includes positions at Cvent and Salesforce Marketing Cloud, where she held roles such as Manager of Implementation Team and Customer Success Manager.
Teaching Experience
Krystal Ford Mc Cann has experience in academia, having worked at the University of New Brunswick as a Sessional Instructor in the Faculty of Science from 2008 to 2010. She also served as a Student Accessibility Centre Mentor from 2006 to 2009 and as a House Don in Residence Life during the same period, contributing to the educational environment and student support.