Merissa S.
About Merissa S.
Merissa S. is a Senior Manager of Mid Market Professional Services at Ada, where she has worked since 2022. She has extensive experience in customer support and professional services, having held various roles at Ada and EventMobi over the past several years.
Current Role at Ada
Merissa S. serves as the Senior Manager of Mid-Market Professional Services at Ada. She has held this position since 2022, contributing to the company's growth and service delivery in the mid-market segment. Her role involves overseeing professional services, ensuring client satisfaction, and managing a team dedicated to delivering high-quality service.
Previous Experience at Ada
Prior to her current role, Merissa worked at Ada as the Manager of Mid-Market Professional Services for six months in 2021. She also held the position of Manager of ACX Implementation from 2019 to 2021, where she focused on implementing customer experience solutions for clients. Her tenure at Ada has spanned multiple roles, showcasing her expertise in professional services.
Experience at EventMobi
Merissa has extensive experience at EventMobi, where she worked in various roles from 2015 to 2018. She began as a Senior Support Specialist, then progressed to Team Lead of Customer Support, and later served as Manager of Customer Support. Her time at EventMobi involved enhancing customer support processes and improving client interactions.
Education Background
Merissa studied at York University, where she earned a degree in Communication and Media Studies from 2009 to 2011. She furthered her education at Seneca College of Applied Arts and Technology, achieving a diploma in Creative Advertising from 2011 to 2013. Her educational background supports her roles in communication and client services.