Mia D'antonio
About Mia D'antonio
Mia D'antonio is an Account Manager at Ada, where she focuses on enhancing customer interactions and empowering service teams. She holds a Bachelor of Science with Honours and Distinction from the University of Waterloo and has previous experience in sales roles at Forever 21 and Bikini Village.
Current Role at Ada
Mia D'antonio currently serves as an Account Manager at Ada, a position she has held since 2024. In this role, she focuses on empowering customer service teams to implement automated resolutions at scale. Her work contributes to enhancing customer interactions for various brands, including Square, Verizon, YETI, and Samsung. Mia's efforts aim to foster brand loyalty and trust by advocating for the creation of VIP customer experiences.
Previous Experience at Ada
Before her current role, Mia worked at Ada as a Senior Mid Market Sales Development Representative from 2023 to 2024. She previously held the position of Mid Market Sales Development Representative from 2022 to 2023. During her time at Ada, she contributed to the company's mission of helping brands improve customer interactions and achieve cost savings through automation.
Sales Experience at Forever 21 and Bikini Village
Mia has experience in retail sales, having worked as a Sales Associate at Forever 21 in 2018 for four months in Newmarket, Ontario, Canada. She also worked at Bikini Village as a Sales Associate from 2019 to 2021 for two years in Upper Canada Mall. These roles provided her with foundational skills in customer service and sales.
Education and Academic Achievements
Mia studied at the University of Waterloo from 2017 to 2021, where she earned a Bachelor of Science (BSc) with Honours and Distinction, along with a Minor in Biology. Her academic background in Science and Business has equipped her with a strong understanding of both technical and commercial aspects relevant to her career.