Rafael Silva
About Rafael Silva
Rafael Silva is a Senior Client Success Manager at Ada, where he has worked since 2022, managing a portfolio with an annual recurring revenue of 5.5 million USD. He has a background in client success and strategic sourcing, with previous roles at Avanti Software Inc. and Good Guys Driveway Sealing.
Work at Ada
Rafael Silva has been employed at Ada since 2022, serving as a Senior Client Success Manager in Boston, Massachusetts. In this role, he manages a portfolio with an annual recurring revenue of 5.5 million USD, focusing on sectors such as SaaS, Fintech, and Media disruptors. Prior to his current position, he worked at Ada as an Enterprise Client Success Manager from 2021 to 2022, where he gained experience managing some of the company's largest customers.
Previous Employment History
Before joining Ada, Rafael Silva held several positions in various organizations. He worked at Avanti Software Inc. as a Client Success Manager for one month in 2021 and as a Client Support Specialist from 2019 to 2020 for one year. He also served as an Enablement Manager at Avanti Software Inc. for eight months in 2020 to 2021. Additionally, he co-founded Good Guys Driveway Sealing, operating from 2016 to 2018, and worked as a Strategic Sourcing Consultant at ETCH Sourcing for six months in 2018.
Education and Expertise
Rafael Silva holds a Bachelor of Commerce (BComm) degree in Finance from both the Haskayne School of Business and the University of Calgary. His educational background provides a strong foundation for his roles in client success and management, particularly in the financial and technology sectors.
Athletic Background
From 2012 to 2018, Rafael Silva was a National Team Athlete for Karate Canada. This experience contributed to his discipline and competitive spirit, which he applies in his professional endeavors.
Achievements in Client Success Management
During his tenure at Ada, Rafael Silva achieved a net dollar retention rate of 135% of the yearly target consistently throughout FY23. His performance reflects his effectiveness in client relationship management and his ability to drive revenue growth.