Rebecca Dinh
About Rebecca Dinh
Rebecca Dinh is a Sales Development professional at Ada, where she has contributed to the company's growth into a Canadian unicorn valued at $1.2 billion. With a background in marketing and customer service, she focuses on enhancing customer experiences through AI-chatbot solutions.
Current Role at Ada
Rebecca Dinh serves as a Sales Development representative focused on the Mid-Market segment at Ada. She has been with the company since 2021 and has contributed to its growth into a Canadian unicorn with a valuation of $1.2 billion following a Series C funding round. In her role, she emphasizes reducing customer service touchpoints to enhance customer experience and improve the productivity of support teams. Dinh is part of a team that is pioneering a new category in automated customer experience.
Previous Experience in Marketing and Sales
Prior to her current position, Rebecca Dinh held various roles in marketing and sales. She worked as the Marketing Lead at Ten Four Pictures from 2020 to 2021. Additionally, she served as a Creative Intern at Mad Ruk Entertainment for eight months in 2020. Dinh also gained experience as a Marketing Assistant at Excelitas Technologies Corp. in 2018, where she worked for seven months. Her background includes a role as a Sales Representative at Plan International in 2018 and as a Sales Associate and Cashier at Groupe Dynamite from 2016 to 2017.
Education and Academic Background
Rebecca Dinh studied at Ryerson University, where she earned a Bachelor of Arts in Media Production with a focus on Radio, Television, and Digital Communication. Her academic journey spanned four years from 2017 to 2021, during which she developed a strong foundation in media and communication strategies.
Client Engagement and AI Solutions
In her role at Ada, Rebecca Dinh collaborates with high-profile clients, including Zoom, Facebook, Air Asia, and Shopify. She works to enhance customer interactions through AI-chatbot solutions, contributing to the overall improvement of customer service experiences. Her efforts are aimed at leveraging technology to streamline communication and support processes.