Renata Zocchi
About Renata Zocchi
Renata Zocchi is a Customer Success Manager with a focus on hiring, learning and development, and diversity initiatives. She has held various roles in customer success across multiple companies, including LinkedIn and Ada, and has a background in social communication.
Work at Ada
Renata Zocchi currently serves as a Customer Success Manager at Ada, a role she has held since 2022 in Toronto, Ontario, Canada. In this position, she focuses on enhancing customer success by collaborating with cross-functional teams, including Sales and Professional Services. She is responsible for delivering Quarterly Business Reviews (QBRs) to ensure clients maximize the value they derive from the platform. Her work involves strategizing to drive the success of clients' automation journeys within their customer experience (CX) frameworks.
Previous Experience in Customer Success
Before joining Ada, Renata Zocchi gained extensive experience in customer success roles at various organizations. She worked at LinkedIn as a Customer Success Manager for Talent Solutions from 2020 to 2021, and as an Associate Customer Success Manager for LATAM from 2019 to 2020. Additionally, she held positions at Gupy as a Customer Success Manager for two months in 2020 and at Loggi as a Customer Success Executive and Assistant between 2018 and 2019. Her diverse background in customer success has equipped her with the skills necessary to support clients effectively.
Education and Expertise
Renata Zocchi holds a Postgraduate Degree from Seneca College. She also earned a Bachelor’s degree in Social Communication from FAAP - Fundação Armando Alvares Penteado, where she studied from 2013 to 2016. Her educational background provides her with a solid foundation in communication strategies, which she applies in her current role in customer success. Renata's focus on hiring, learning and development, and diversity teams reflects her commitment to fostering an inclusive workplace culture.
Background in Public Relations
Renata Zocchi began her career as a PR Intern at Ketchum in São Paulo, Brazil, where she worked for one year from 2015 to 2016. This early experience in public relations contributed to her understanding of communication and client engagement, which are essential in her subsequent roles in customer success. Her transition from public relations to customer success demonstrates her adaptability and commitment to enhancing client relationships.
Diversity and Inclusion Initiatives
Throughout her career, Renata Zocchi has been actively involved in diversity and inclusion initiatives. At LinkedIn, she served as a member of the Diversity and Inclusion Committee within the Employee Resource Group (ERG) from 2021 to 2022. Her involvement in these initiatives highlights her dedication to promoting an equitable and diverse workplace culture, aligning with her focus on hiring and learning and development.