Robert Bergen
About Robert Bergen
Robert Bergen serves as a Senior Client Success Manager at Ada, where he focuses on account planning and client retention. He has extensive experience in customer success roles, having previously worked at Vend and Hudson's Bay Company.
Current Role at Ada
Robert Bergen serves as a Senior Client Success Manager at Ada since 2021. In this role, he leads account planning for enterprise clients, focusing on retention and growth opportunities. He is responsible for driving platform adoption by introducing new features and addressing any blockers that may hinder long-term success. His work involves delivering Business Reviews to VP level and C-Suite stakeholders, showcasing the business value of Ada's offerings.
Previous Experience at Vend
Robert Bergen has extensive experience at Vend, where he held multiple roles over several years. He started as a Customer Success Manager from 2014 to 2015 and later transitioned to an Enterprise Account Manager from 2020 to 2021. Between these roles, he served as a Senior Customer Success Manager for North America from 2017 to 2020 and as a Launch Specialist from 2015 to 2017. His responsibilities included leading contract renewal processes and prioritizing client feedback through a data-driven approach.
Early Career at Hudson's Bay Company and American Apparel
Robert Bergen began his career as a Sales Associate at Hudson's Bay Company from 2012 to 2013. He also worked at Topman as a Sales Associate from 2013 to 2014. Prior to these roles, he was employed at American Apparel, where he worked as an Inventory Coordinator from 2009 to 2010 and later as the Ontario District Inventory and Back Stock Coordinator from 2010 to 2012. These positions provided him with foundational skills in customer service and inventory management.
Education and Expertise
While specific educational details are not provided, Robert Bergen's career trajectory indicates a strong background in client success management and account planning. His expertise includes driving platform adoption, managing enterprise client relationships, and utilizing data to inform business decisions. His experience across various roles in customer service and account management positions him as a knowledgeable professional in the field.