Sean Peters
About Sean Peters
Sean Peters serves as the Head of Customer Success at Ada, where he leads teams focused on enhancing customer experience through automation. He has a background in Kinesiology and a Bachelor of Science from McMaster University, and has previously held senior roles at Ada and Delbridge Solutions.
Current Role at Ada
Sean Peters serves as the Head of Customer Success at Ada, a position he has held since 2021. In this role, he leads multiple teams, including Enterprise and Midmarket Client Success, Client Care, and Client Solutions & Education. His focus is on transforming customer experience through an automation-first strategy. Peters advocates for automation in customer experience, aiming to enhance efficiency and reduce costs for companies.
Previous Experience at Ada
Before his current role, Sean Peters worked at Ada as the Head of Automated Customer Experience from 2018 to 2021. During this time, he developed a no-code chatbot platform designed to address a wide array of customer support needs. His contributions helped shape the company's approach to automated customer service.
Professional Background
Sean Peters has a diverse professional background. He worked at Delbridge Solutions as a Senior Manager of Professional Services from 2015 to 2018 and as a Senior Consultant from 2014 to 2015. He also held a position at Xactly Corp as a Senior Manager of Professional Services for four months in 2018. His experience spans various roles focused on enhancing customer service and operational efficiency.
Education and Academic Background
Sean Peters earned a Bachelor of Science (B.Sc.) degree from McMaster University, where he studied Kinesiology and Exercise Science, Biochemistry, and Pharmacology from 2000 to 2004. He also completed his secondary education at Unionville High School from 1995 to 2000.
Client Collaboration and Impact
In his current role, Sean Peters has successfully collaborated with major clients such as TELUS, Cricket AT&T, Air Asia, Zoom, Facebook, Indigo, Grab, Digicel, and SoFi. These collaborations focus on enhancing customer support through automation, demonstrating his commitment to improving customer experiences across various industries.