Abi Brown

Abi Brown

Customer Success Manager Kolekti @ Adaptavist

About Abi Brown

Abi Brown is a Customer Success Manager at Adaptavist, specializing in driving customer retention and growth. With extensive experience in account management across various companies, she has developed strong communication skills and expertise in SaaS and CRM.

Current Role at Adaptavist

Abi Brown serves as a Customer Success Manager at Adaptavist, specifically for the Kolekti division. She has held this position since 2023, contributing to customer success initiatives in the United Kingdom. In her role, she focuses on enhancing customer satisfaction and retention through effective management strategies.

Previous Experience in Customer Success

Prior to her current role, Abi Brown worked at Basware as a Customer Success Manager for 9 months from 2022 to 2023. She also held the position of Customer Success Manager at Parker Software from 2017 to 2022, where she spent 5 years. Her experience in these roles has equipped her with skills in driving customer retention and growth.

Career Background in Account Management

Abi Brown has a solid background in account management, having worked as an Account Manager at CDK Global from 2011 to 2016 and at CMS Group from 2010 to 2011. She also served as a Key Account Manager at QA Ltd for 4 months in 2009. Her roles have contributed to her extensive knowledge in managing client relationships and ensuring customer satisfaction.

Educational Qualifications

Abi Brown studied at The University of Sheffield, where she earned a Bachelor of Arts with Honours in History and Politics from 1993 to 1996. This educational background has provided her with critical thinking and analytical skills that support her professional roles.

Skills and Expertise

Abi Brown possesses skills in Software as a Service (SaaS) and Customer Relationship Management (CRM). Her expertise contributes to successful customer management and sales processes. She has a demonstrated history of working in the computer software industry, focusing on customer success and account management.

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