Chris Houckham West
About Chris Houckham West
Chris Houckham West serves as the Head of Customer Success at Adaptavist, a position he has held since 2022. With extensive experience in customer success management across various companies, he has built a reputation as a dedicated leader in the field.
Work at Adaptavist
Chris Houckham West has been serving as the Head of Customer Success at Adaptavist since 2022. In this role, he focuses on enhancing customer satisfaction and driving the success of client relationships. His leadership is aimed at ensuring that customers derive maximum value from Adaptavist's offerings. The position is based in the United Kingdom, where he has been instrumental in shaping the customer success strategy.
Previous Experience in Customer Success
Prior to joining Adaptavist, Chris held several significant positions in customer success. He worked at Reevoo for five years, first as a Senior Customer Success Manager from 2017 to 2019, and then as the Director of Customer Success from 2019 to 2022. His earlier experience includes a role as a Customer Success Manager at ComplySci from 2016 to 2017 and at Qumu Corporation from 2014 to 2016. These roles contributed to his expertise in managing customer relationships and driving success.
Career Background
Chris began his career in customer service and sales management at Doubletake Studios, where he worked for five years from 2006 to 2011. He also served as a Client Value Specialist at Planet Retail and 4c Group, gaining valuable insights into client management. His diverse background in customer-facing roles has equipped him with a comprehensive understanding of customer needs and expectations.
Education and Qualifications
Chris studied at The BRIT School of Performing Arts and Technology from 1995 to 1999. He furthered his education at the Institute of Music and Technology, where he completed a City and Guilds Qualification in Sound Engineering from 2005 to 2006. This educational background provided him with a unique skill set that complements his professional roles.
Achievements and Contributions
In 2014, Chris raised £50,000 for charity by climbing Mount Kilimanjaro. This achievement reflects his commitment to personal challenges and community support. Additionally, he has established a reputation as a target-driven professional with a proven track record in customer success, recognized for his leadership and teamwork abilities within the industry.