Hazwan Ariffin
About Hazwan Ariffin
Hazwan Ariffin serves as the Managed Services Team Lead at Adaptavist in Kuala Lumpur, Malaysia, a position he has held since 2021. With over eight years of experience in the Atlassian environment, he has previously worked in various technical roles, including as a Senior Cloud Support Engineer and Application Administrator.
Work at Adaptavist
Hazwan Ariffin has been serving as the Managed Services Team Lead at Adaptavist since 2021. In this role, he oversees the managed services operations, ensuring the effective delivery of support and solutions to clients. His responsibilities include managing incidents and training other engineers within the team. Prior to this position, he worked as an Application Administrator at Adaptavist from 2020 to 2021, where he contributed to the administration and support of applications.
Previous Experience in Cloud Support
Before joining Adaptavist, Hazwan Ariffin accumulated significant experience in cloud support roles. He worked as a Senior Cloud Support Engineer at both ServiceRocket and Atlassian from 2014 to 2020. During this period, he developed expertise in managing cloud-based services and providing technical support. His role involved handling technical escalations and ensuring customer satisfaction through effective problem resolution.
Educational Background
Hazwan Ariffin studied at Universiti Teknologi MARA, where he earned a Diploma in Computer Science from 2007 to 2010. He continued his education at the same institution, obtaining a Bachelor of Science (B.Sc.) in Information Systems Engineering from 2011 to 2013. His educational background provides a strong foundation for his technical skills and knowledge in the IT field.
Technical Skills and Experience
With over 8 years of experience working in the Atlassian environment, Hazwan Ariffin possesses a deep understanding of various Atlassian products and services. His experience includes running operations for a small team, managing incidents, and training engineers. He has also been involved in finding and reporting bugs, as well as writing and curating knowledge articles, which contributes to the overall efficiency of the support processes.
Early Career Experience
Hazwan Ariffin began his career as a Software Engineer at HSBC from 2013 to 2014, followed by a position at Scicom MSC Bhd for 7 months in 2014. These early roles provided him with foundational skills in software development and engineering, which he later applied in his subsequent positions in cloud support and managed services.