Lucy Russon
About Lucy Russon
Lucy Russon is a Software Support Engineer with experience in various support roles, including positions at RSM UK and Wheatley. She currently works at Adaptavist, where she provides guidance on groovy coding and supports the ScriptRunner product for Jira.
Current Role at Adaptavist
Lucy Russon currently serves as a Software Support Engineer at Adaptavist, a position she has held since 2022. In this role, she provides technical support and guidance for the ScriptRunner product, which is utilized by users of both Jira Data Centre and Jira Cloud. Her responsibilities include assisting customers with scripting and query creation, specifically using Groovy coding and JQL queries.
Previous Experience at RSM UK
Prior to her current role, Lucy Russon worked at RSM UK in various capacities. She served as a Senior Support Engineer from 2018 to 2020 in Ipswich, United Kingdom, where she provided advanced technical support. Following this, she worked as a Software Test Analyst from 2020 to 2022, contributing to the testing processes within the organization.
Experience at Wheatley
Lucy Russon began her career in the support field at Wheatley, where she worked as a Support Analyst from 2014 to 2018. During her four years at Wheatley, she developed her skills in customer support and technical troubleshooting, laying the groundwork for her future roles in software support and engineering.
Technical Skills and Expertise
Lucy Russon possesses expertise in Groovy coding and JQL query creation, which she applies in her role at Adaptavist. Her technical skills enable her to provide effective guidance to users of the ScriptRunner product, enhancing their experience with Jira software. She supports both Jira Data Centre and Jira Cloud, demonstrating her versatility in handling different versions of the product.