Nic Brough
About Nic Brough
Nic Brough is a Customer Success Manager at Adaptavist, where he transitioned from a Managing Consultant role after nine years. He has extensive experience in supporting development environments and expertise in Atlassian tools, with a career spanning over two decades in various technical and customer-focused positions.
Work at Adaptavist
Nic Brough has been employed at Adaptavist since 2022 as a Customer Success Manager. Prior to this role, he served as a Managing Consultant for nine years, from 2013 to 2022. His tenure at Adaptavist has been characterized by a transition from a technical focus to a customer-centric approach, reflecting his adaptability and commitment to client success. His work is based in the London Area, United Kingdom, and he operates in a hybrid work environment.
Previous Employment Experience
Before joining Adaptavist, Nic Brough held several positions in various organizations. He worked at the BBC as a Jira Support specialist from 2010 to 2013. Prior to that, he was a Transversal Tools Support Analyst at BNP Paribas for one year in 2008-2009. His career began at BP, where he spent 11 years as a Development Environment Administrator from 1997 to 2008. Additionally, he worked as an Analyst Programmer at CPL from 1996 to 2000.
Education and Expertise
Nic Brough earned a Bachelor of Engineering (B.Eng.) degree in Electrical and Electronics Engineering from the University of Liverpool, where he studied from 1990 to 1994. He also attended Reading School from 1983 to 1990. His expertise includes proficiency in Atlassian tools such as Jira and Confluence, along with experience in Linux, Perforce, Pro-IV, Subversion, and CVS. He possesses over a decade of experience in supporting and managing development environments and tools across various industries.
Career Transition
Nic Brough transitioned from a technical role as Managing Consultant to a customer-focused role as Customer Success Manager at Adaptavist. This shift highlights his ability to adapt to changing job responsibilities and his focus on enhancing customer experiences. His background in technical support and management has equipped him with the skills necessary to excel in customer success.