Paul Brady
About Paul Brady
Paul Brady is a Customer Success Manager at Adaptavist, where he has worked since 2022. He has a diverse background in customer relationship management, transitioning from the physical security industry to technology.
Work at Adaptavist
Paul Brady has been employed at Adaptavist as a Customer Success Manager since 2022. In this role, he operates remotely and focuses on fostering customer relationships. He acts as a customer advocate, providing valuable feedback to enhance product offerings. His approach emphasizes treating customers as individuals to build long-term relationships and encourage repeat business.
Previous Experience in Customer Success
Prior to joining Adaptavist, Paul Brady worked at Hootsuite as a Customer Success Manager for six months in 2022, based in Toronto, Ontario, Canada. His career also includes a position at Allied Universal, where he served as an Enterprise Account Manager for three months in 2022 and as a Service Manager for three years from 2018 to 2021 in Waterloo, Ontario. His extensive experience in customer success roles has shaped his focus on customer relationships.
Background in Security Industry
Paul Brady transitioned from the physical security industry to the technology sector, bringing a wealth of experience in customer service. He worked at Allied Universal in various roles, including Shift Supervisor for eight years from 2010 to 2018 and as a Security Professional at Niagara Clifton Group, Travelodge At the Falls for two years from 2008 to 2010. This background has contributed to his skills in managing customer expectations and building rapport.
Education and Training
Paul Brady studied at Niagara College, where he completed a program in Police Foundations from 2005 to 2007. This educational background provided him with foundational knowledge relevant to his early career in the security industry, which he later applied to his roles in customer success.
Personal Interests
In his leisure time, Paul Brady enjoys smoking meats in his backyard and playing golf. He is also a sports enthusiast, frequently watching various sports leagues on television. These interests reflect his approach to balancing professional responsibilities with personal enjoyment.