Toresa Slater
About Toresa Slater
Toresa Slater is a Senior Client Services/Service Delivery Manager at Adaptavist, where she has worked since 2017. With a strong background in client relationship management and extensive experience in the computer software industry, she has previously held roles in credit management and sales support at Shell.
Work at Adaptavist
Toresa Slater has been employed at Adaptavist since 2017, initially serving as a Client Services Account Manager. In 2019, she transitioned to the role of Senior Client Services/Service Delivery Manager. Based in Toronto, Ontario, she has over five years of experience managing client relationships and overseeing service delivery within the organization. Her responsibilities include ensuring client satisfaction and optimizing service processes.
Previous Experience at Shell
Before joining Adaptavist, Toresa Slater worked at Shell for four years, from 2012 to 2016. She held two positions during her tenure: Sales Support Analyst for the B2C and Retail Sectors, and Senior Debt Collection Analyst in Credit Management. In these roles, she gained valuable experience in sales support and credit management, contributing to her expertise in client services.
Education and Expertise
Toresa Slater has pursued various educational opportunities to enhance her professional skills. She studied at the Ontario Real Estate Association, earning a Real Estate qualification from 2013 to 2014. She also attended Atlassian University, achieving the Atlassian Accredited Sales Professional certification in 2018. Additionally, she completed a Credit Basics Certification at the Credit Institute of Canada in 2016. Her ongoing education includes training in Assertive Communication at Achieve Training Centre.
Background in Credit Management and Sales Support
Toresa Slater possesses a strong background in credit management and sales support, developed through her roles at Shell. Her experience as a Senior Debt Collection Analyst provided her with insights into credit management practices, while her position as a Sales Support Analyst equipped her with skills relevant to customer engagement and sales operations. This combination of experience contributes to her effectiveness in client services.
Technical Skills and Certifications
In addition to her client services expertise, Toresa Slater has technical skills in web animation, having studied at the International Webmasters Association where she achieved a certification in Web Animation with Flash MX/MX2004 in 2005. This technical background complements her roles in the computer software industry, enhancing her ability to manage service delivery effectively.