Trefor James
About Trefor James
Trefor James serves as the Global Head of Managed Services at Adaptavist, where he has worked since 2014. He has extensive experience in the technology sector, having held various leadership roles in companies such as dotDigitalGroup PLC and Livedrive, and he holds a Bachelor of Science in Computer Science and Artificial Intelligence from the University of Sussex.
Work at Adaptavist
Trefor James has served as the Global Head of Managed Services at Adaptavist since 2014. In this role, he has been instrumental in establishing the company as a leading provider of Atlassian Managed Services. His responsibilities include securing, negotiating, renewing, and managing large contracts across various industries and regions. Under his leadership, the Managed Services division expanded into a Global Business Unit, providing 24/7 coverage and ensuring the correct team structure while maintaining company culture during periods of change.
Previous Employment History
Prior to his current position, Trefor James held several roles in different organizations. He worked at Skinkers Ltd as a Senior Systems Administrator from 2008 to 2010. He then transitioned to dotDigitalGroup PLC (dotMailer Ltd) as Head of Infrastructure from 2009 to 2012. Following this, he served as Head of Projects at Livedrive from 2012 to 2014. His earlier career included a position as Systems Administrator at MeteoGroup from 2001 to 2004 and as a Support Engineer at Hyde Housing from 2000 to 2001.
Education and Expertise
Trefor James studied at the University of Sussex, where he earned a Bachelor of Science (BSc) degree in Computer Science and Artificial Intelligence. His educational background provides a strong foundation for his extensive experience in technology and managed services. His expertise includes overseeing Agile DevOps automation and establishing partnerships with major cloud service providers, such as Amazon Web Services (AWS).
Achievements in Managed Services
During his tenure at Adaptavist, Trefor James has successfully led the expansion of the Managed Services division into North America and Asia. He has played a key role in integrating new business functions from acquisitions without losing clients or staff, which has enhanced service efficiency and financial oversight. His efforts have significantly boosted revenue through localized service delivery, transforming Managed Services into a highly profitable Business Unit.