Artun Karanfiloğlu
About Artun Karanfiloğlu
Artun Karanfiloğlu is a Customer Success Manager at Adapty.io in Istanbul, Turkey, with a background in English Language and Literature. He has held various roles in customer management and sales across multiple companies, enhancing customer experiences through his expertise in customer journey mapping.
Current Role at Adapty
Artun Karanfiloğlu serves as a Customer Success Manager at Adapty.io, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His responsibilities include managing customer relationships and implementing success strategies that align with the company's goals. His expertise in customer journey mapping is instrumental in identifying areas for improvement and optimizing the overall customer experience.
Previous Experience in Customer Success
Prior to his current role, Karanfiloğlu accumulated significant experience in customer success and account management. He worked at Globed E-Learning as an Account Manager from 2016 to 2019, where he managed client accounts and developed strategies to enhance customer engagement. He later held positions at GoStudent as an Account Manager from 2021 to 2022 and at ForFarming as a Sales Specialist from 2022 to 2023, further solidifying his expertise in customer relationship management.
Educational Background
Artun Karanfiloğlu holds a Bachelor's degree in English Language and Literature from İstanbul Yeni Yüzyıl Üniversitesi, where he studied from 2010 to 2015. He also studied English & American Studies at TU Dortmund University for one year in 2012 to 2013. His educational background provides him with strong communication and presentation skills, which are essential in his customer success role.
Experience in the Design Industry
Karanfiloğlu has a strong background in the design industry, which complements his role in customer success. His experience includes working as a Business Assistant & Account Manager at Art of Yellow from 2020 to 2021. This experience has equipped him with a unique perspective on customer needs and expectations within the design sector.
Skills and Expertise
Artun Karanfiloğlu possesses expertise in customer journey mapping, which is crucial for enhancing customer experiences. He demonstrates strong decision-making skills, essential for managing customer relationships and developing success strategies. His diverse experience across various roles has contributed to his ability to effectively address customer needs and drive satisfaction.