Bharat Kumar
About Bharat Kumar
Bharat Kumar is a Senior Manager of Sales Operations at Adda247, where he has worked since 2021. He has extensive experience in operations management and customer service across various companies in India.
Work at Adda247
Bharat Kumar has been serving as the Senior Manager of Sales Operations at Adda247 since 2021. In this role, he is responsible for overseeing sales operations and ensuring the efficiency of processes within the organization. His tenure at Adda247 has lasted for three years, during which he has contributed to the company's operational strategies and sales performance in Gurugram, Haryana, India.
Previous Experience
Before joining Adda247, Bharat Kumar worked at Coolwinks Technologies Private Limited as an Operations Manager from 2018 to 2020. He also held the position of Sr. Manager - Customer Service & Nodal Officer at Eyemyeye.com for five months in 2021. His earlier experience includes working at Teleperformance India as an Assistant Call Center Manager from 2015 to 2017 and at HCL Infosystems Ltd as a Technical Team Lead from 2012 to 2015.
Education and Expertise
Bharat Kumar earned a Bachelor of Technology (B.Tech.) degree in Computer Science from Motivational Pathway, completing his studies from 2008 to 2012. His educational background supports his expertise in various operational methodologies, including Business Excellence Methodologies, CRM Implementation, and Business Data Reporting & MIS.
Skills and Methodologies
Bharat Kumar possesses strong skills in defining and implementing Business Excellence Methodologies, including Standard Operating Procedures (SOPs) and Key Result Areas (KRAs) and Key Performance Indicators (KPIs). He has expertise in implementing Customer Satisfaction Index and Net Promoter Score methodologies, which are crucial for measuring customer satisfaction and loyalty.
Training and Development Experience
Bharat Kumar has a track record in Training & Development within the information technology and services industry. His experience includes Facility & Inventory Management and Quality Management, which are essential for maintaining operational efficiency and service quality in organizations.