Vikas Walia
About Vikas Walia
Vikas Walia serves as the Director of Business Operations at Adda247, where he has worked since 2022. He has extensive experience in operations management, having held various roles at companies such as Videocon d2h, IBM, and Cloudpoint Technologies.
Current Role at Adda247
Vikas Walia serves as the Director of Business Operations at Adda247, a position he has held since 2022. In this role, he focuses on overseeing business operations and implementing strategies to enhance productivity and efficiency. His leadership is instrumental in driving the company's operational goals and ensuring alignment with organizational objectives. His tenure at Adda247 follows a previous role as Associate Director of Business Operations, where he contributed to the company's growth and operational success from 2019 to 2022.
Previous Experience in Business Operations
Prior to his current position, Vikas Walia accumulated extensive experience in various operational roles. He worked at Videocon d2h as Outbound Head in the Subscriber Management Group from 2012 to 2017, where he managed subscriber operations. He also held the position of Assistant Operations Manager at IBM from 2006 to 2010, contributing to operational management. Additionally, he served as Executive Operations at Dr IT Group from 2004 to 2006 and as Assistant Operations Manager at Firstsource from 2010 to 2012.
Educational Background and Specializations
Vikas Walia holds a Bachelor of Computer Applications from Panjab University, completed between 2001 and 2004. He furthered his education at the Indian Institute of Management Bangalore, specializing in Corporate Finance. Additionally, he obtained a 2-year diploma in Electronic Technology from the Unique Institute of Software Technology in Chandigarh. His educational background provides a strong foundation for his expertise in business operations and management.
Skills and Expertise in Operations Management
Vikas Walia specializes in implementing Key Performance Indicators (KPIs) and quality controls to enhance operational efficiency. He has a proven track record of advising management on cost control and productivity improvement strategies. His strong interpersonal and communication skills facilitate effective management and coaching within teams. He is known for being solutions-focused and committed, with excellent multi-tasking abilities, which are critical in managing both domestic and international BPO operations.