Bryan Broderick
About Bryan Broderick
Bryan Broderick is a Deskside Support Technician at Addison Group in Chicago, Illinois, with five years of experience in IT support. He holds an A+ certification and is pursuing an Associate's degree in Computer Science from the College of DuPage.
Work at Addison Group
Bryan Broderick has been employed at Addison Group as a Deskside Support Technician since 2019. In this role, he provides technical support and assistance to clients in Chicago, Illinois. His responsibilities include troubleshooting hardware and software issues, ensuring efficient operation of IT systems, and delivering high-quality customer service. Over the past five years, he has developed a reputation for resolving client issues effectively, often on the first call.
Education and Expertise
Bryan Broderick is pursuing an Associate's degree in Computer Science at the College of DuPage, where he has been studying since 2015. He holds an A+ certification, which validates his skills as an entry-level IT professional. This educational background provides him with a solid foundation in IT principles and practices, enhancing his capabilities in technical support roles.
Background
Bryan Broderick has a diverse background in IT support, having worked in both call center and deskside support environments. His previous experience includes a position as a Support Technician at Robert Half Technology, where he worked for one month in 2015. He also served as a Depot Technician at PC Connections in 2018 for five months. This varied experience showcases his adaptability and proficiency in different IT support contexts.
Achievements
Bryan Broderick is recognized for his strong problem-solving skills, particularly in resolving client issues on the first call. He is known for being a fast, hands-on learner who actively seeks new challenges to enhance his skill set. His ability to communicate effectively with individuals at all organizational levels, from C-level executives to line personnel, further contributes to his success in IT support roles.