Jean Jacques Kouakou
About Jean Jacques Kouakou
Jean Jacques Kouakou is an Information Technology Analyst with extensive experience in technical support and customer service. He currently works at Addison Group in Oklahoma City and holds a Master's degree in Business Analytics from the University of Central Oklahoma.
Work at Addison Group
Jean Jacques Kouakou has been employed at Addison Group as an Information Technology Analyst since 2020. In this role, he utilizes ServiceNow to manage and resolve technical issues efficiently. His responsibilities include providing technical support and customer service through various channels, including in-person, email, and telephone. He works collaboratively with different IT teams to ensure timely resolution of technical issues, contributing to the overall efficiency of the organization.
Previous Experience in IT Support
Before joining Addison Group, Jean Jacques Kouakou worked as an IT Support Technician at the University of Central Oklahoma from 2018 to 2019. He also served as a Workstation Support Specialist at Galt Foundation for five months in 2020. Additionally, he gained experience as a Help Desk Intern at St. Gregory's University in 2016. These roles provided him with a solid foundation in technical support and customer service.
Education and Expertise
Jean Jacques Kouakou holds a Master's degree in Business Analytics from the University of Central Oklahoma, which he completed in 2019. He also earned a Bachelor's degree in Management Information Systems from St. Gregory's University in 2017. His educational background is complemented by studies at Université Internationale de Grand-Bassam, where he attended from 2012 to 2016. He possesses intermediate proficiency in statistical analysis tools such as SAS 9 and SAS Enterprise Miner, along with advanced skills in Microsoft Office applications.
Language Proficiency
Jean Jacques Kouakou is fluent in French, which enhances his communication capabilities in multilingual environments. This skill allows him to effectively engage with diverse audiences and contribute to collaborative efforts in international settings.