Kevin Brooks
About Kevin Brooks
Kevin Brooks is a Technical Support Analyst at Addison Group, where he has worked since 2021. He holds a Bachelor's Degree in Management Information Systems from Liberty University and has extensive experience in technical support and computer deployment.
Work at Addison Group
Kevin Brooks has been employed at Addison Group as a Technical Support Analyst since 2021. In this role, he operates in Washington, District of Columbia, where he focuses on providing technical assistance and support. His responsibilities include assisting the university's internal help desk staff by resolving tickets related to workstation, application, and hardware issues. He also plays a crucial role in imaging and deploying new computers across the university campus, ensuring that technology resources are effectively managed.
Current Role at QueTel Corporation
In addition to his position at Addison Group, Kevin Brooks serves as a Redaction Analyst at QueTel Corporation. He has held this role since 2017, contributing to the organization for seven years. His work involves handling sensitive information and ensuring compliance with data privacy regulations. This position complements his technical support experience by enhancing his skills in data management and analysis.
Education and Expertise
Kevin Brooks earned a Bachelor's Degree in Management Information Systems from Liberty University, where he studied from 2017 to 2020. Prior to that, he obtained an Associate's Degree in General Studies from Northern Virginia Community College. His educational background provides a solid foundation for his technical roles, equipping him with knowledge in information systems and management principles.
Previous Experience at TEKsystems
Before his current roles, Kevin Brooks worked at TEKsystems as a Windows 10 Deployment Technician for two months in 2021. During this brief tenure in Falls Church, Virginia, he was involved in deploying Windows 10 operating systems, which contributed to his technical expertise in computer systems and deployment processes.
Technical Support Responsibilities
In his capacity as a Technical Support Analyst, Kevin Brooks is responsible for domain management, which involves assigning computers to the appropriate computer domains. This task is essential for maintaining network security and organization within the university's IT infrastructure. His role requires a strong understanding of technical support processes and the ability to troubleshoot various issues that arise in a fast-paced environment.